Customer Service Representatives:

Friendly and professional representatives can answer patient calls, schedule appointments, and address general inquiries, improving patient satisfaction.

Pre-Appointment Outreach:

Our team handles pre-appointment outreach to patients, confirming details, collecting insurance information, and sending appointment preparation materials.

Post-Discharge Follow-Up:

We assist with post-discharge follow-up calls to ensure patients are adhering to treatment plans and answer any questions they may have.

After-Hours Support:

We provide extended call center support for your practice outside of regular business hours, handling basic patient inquiries and triaging urgent needs.

Appointment Management and Follow-Ups:

We streamline your appointment scheduling process, send automated reminders, and handle appointment follow-ups to ensure your patients never miss an appointment.

Insurance Verification and Follow-Up:

Our team verifies patient insurance coverage and manages follow-up communication with insurance companies, reducing the administrative burden on your staff.

Medical Records Management:

We organize and maintain patient medical records electronically, ensuring compliance with HIPAA regulations.

Patient Portal Management:

Manage patient portals by responding to inquiries, updating medical records, and scheduling follow-up appointments.

Telehealth Support:

Our virtual assistants assist with scheduling telehealth appointments, sending patient reminders, and providing technical support during appointments.

Home Care and Hospice Support:

Our team provides remote support for home care and hospice agencies, including Electronic Visit Verification (EVV), caregiver staffing, recruiting, and HR support.

Compliance Support:

We support compliance with DOH basic requirements, such as in-service class management, medical compliances, and documentary requirements.

Quality Assurance Review:

Assist with quality assurance reviews by collecting and analyzing patient satisfaction data and medical record accuracy.

Medical Billing and Coding Support:

Our team assists with peripheral coding tasks, ensuring accurate and timely medical claim submissions to maximize reimbursements.

Medical Transcription:

Experienced medical transcriptionists convert dictated reports into clear and concise documentation, improving efficiency and patient record accuracy.

Data Entry, Patient Records:

We handle the secure and accurate entry of patient data into your electronic health record (EHR) system. Virtual Assistants for Doctors: Dedicated virtual assistants manage schedules, handle appointment confirmations, refill requests, and basic patient communication.

Prior Authorization Management:

We manage the often-complex process of obtaining prior authorizations from insurance companies for procedures and medications.